Refund policy
Return & Refund Policy
Returns
We want you to love your purchase. If you're not completely satisfied, we accept return requests within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- With all tags attached and in original packaging
- Not a final sale or clearance item
How to Request a Return
Email us at [your support email] with your order number and reason for return. We'll respond within 2–3 business days with next steps.
⚠️ Please do not ship items back without prior authorization. Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos. We'll make it right at no cost to you.
Non-Returnable Items
- Final sale items
- Jewelry (for hygiene reasons) — unless defective
- Customized or personalized products
Shipping Costs
- Return shipping is the customer's responsibility unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
International Orders
Due to customs and import regulations, international orders are not eligible for returns unless the item arrives damaged or incorrect.